XBOX support, why you be treatin’ me bad?
That’s right folks, the XBOX 360 is no longer working. Two weeks ago, the kids came and said that the “red lights are blinking on the Xbox”. I went upstairs and looked and sure enough, 2 of the lights were blinking. Checking around, this indicates that the machine is overheating. I turned it off, and checked it again in the morning. When I turned it on, and left it at the dashboard, it would take about 10 minutes and then illuminate the red lights. Upon further investigation, it seems to me that the fans are no longer spinning. Good grief.
I called XBOX support, and they want to charge me $99 for the repair. I reminded them that I paid for the Microsoft extended warranty. Conveniently they have no record of that, so I had to send them my credit card bill that clearly shows that I paid for the warranty. Now, a week later I am still waiting for email that will indicate whether I am covered or not. At this point I have decided that if it isn’t covered, then I am getting rid of it all.
I understand that there are some quality issues, but it seems that they are not properly “fixing” the boxes that get returned. Here is a recap of my XBOX 360 experience:
June 08 – purchased new Elite XBOX 360
July 08 – 34 days after purchase, Red Ring sent back
July 08 – 10 days later, repaired XBOX arrives – lasts less that 4 hours and DVD drive fails
August 08 – 10 days later, third unit arrives.
November 09 – third XBOX dies. Awaiting XBOX Support’s decision on if it’s covered.
Officially, every person I know that has an XBOX 360 has had a failure.
More to come.
UPDATE:
November 20th – XBOX support has corrected my support agreement that I paid for, and now I can get it repaired! They are sending out the box now!
UPDATE 2:
December – XBOX back in service. I got a new one, and not a repair. All is well again!